Machinery Support and Documentation
Contact LICH for machinery documentation, parts coordination and after-sales communication.
Order-Specific Terms
Warranty scope and commercial terms are confirmed in the quotation and sales contract.
Parts Coordination
Parts requests are checked against the machine model, serial number and part details.
Issue Review
Photos and videos can be submitted to help identify the machine and reported issue.
Document Requests
Available specifications and product documents are confirmed by model and document version.
Request model-specific specifications and product documents from LICH.
Tell us the model you need. LICH will confirm the current document version before sending it.
Document availability and language are confirmed by model.
Information required for model, document, parts and order-term review.
What information should I send with a support request?
Send the machine model, serial number, purchase information and clear photos or videos of the issue. More complete information helps us match the request correctly.
How do I request a specification sheet or manual?
Tell us the exact model and document type required. LICH will confirm the available version before sending it.
How do I request spare parts?
Provide the machine model, serial number, part number if available, and photos of the old part or nameplate. Availability and compatibility are confirmed before quotation.
How is warranty coverage confirmed?
Warranty scope follows the quotation, sales contract and the confirmed machine configuration. Send the order details so LICH can review the applicable terms.
Can I submit photos or video for issue review?
Yes. Send clear images of the machine, serial plate, instrument panel and affected area through the inquiry form or WhatsApp.
Are translated documents available?
Language and document availability vary by model. Include the required language when submitting the request.
Send the machine model, serial number and a clear description of the request. Photos or video can be included when relevant.
Machine specification sheets
Operator manuals and certificates are sent with the quotation on request.